Frequently Asked Questions

Yes! We offer a generous free plan that includes:

• 1,000 events per month
• 1 MCP server connection
• Email alerts
• 7 days data retention

No credit card required to get started. You can upgrade to paid plans when you need more capacity.

There are two main ways to connect your MCP server:

1. Webhook Integration: Configure your MCP server to send events to our webhook endpoint in real-time
2. Log Upload: Upload MCP log files manually for batch processing

For detailed instructions, see our MCP Integration guide.

Our AI-powered detection engine identifies various security threats:

• Code Injection: SQL injection, command injection, script injection
• Data Exfiltration: Unusual data access patterns, large downloads
• Privilege Escalation: Attempts to gain elevated permissions
• Behavioral Anomalies: Unusual patterns that deviate from normal usage
• Policy Violations: Access to restricted resources or data

Yes! You have full control over your alert preferences:

• Severity Thresholds: Choose which severity levels trigger alerts
• Notification Channels: Email, Slack, or custom webhooks
• Business Hours: Only receive alerts during specified hours
• Category Filtering: Enable/disable alerts for specific threat types
• Digest Mode: Receive summary emails instead of real-time alerts

Configure your preferences in the Alert Preferences section.

Billing is based on monthly usage:

• Events: Each MCP operation counts as one event
• Monthly Limits: Plans include specific event limits per month
• Automatic Billing: Charges occur monthly on your subscription date
• Prorated Changes: Plan upgrades/downgrades are prorated

You can monitor your usage and manage billing in the Billing Dashboard.

When you approach your monthly limits:

• 80% Usage: Warning notification sent
• 90% Usage: Urgent upgrade recommendation
• 100% Usage: New events are queued but not processed
• Upgrade Available: Immediate processing resumes upon upgrade

We never delete your data - events are queued until you upgrade or your monthly limit resets.

Yes, we take data security very seriously:

• Encryption: All data encrypted in transit and at rest
• Access Controls: Strict user authentication and authorization
• Data Isolation: Your data is isolated from other customers
• Retention Policies: Data automatically deleted based on your plan
• Compliance: SOC 2, GDPR, and other standards compliance

We never share your data with third parties and only process it for security analysis.

Yes! API access is available on Starter plans and above. Our REST API allows you to:

• Submit events programmatically
• Retrieve event data and analytics
• Manage server configurations
• Export data for external analysis
• Integrate with SIEM and other security tools

See our complete API documentation for details.

Our AI-powered detection system is continuously improved and typically achieves:

• High Severity Threats: 95%+ detection accuracy
• False Positive Rate: Less than 2% for high severity alerts
• Response Time: Real-time analysis (typically under 1 second)
• Learning System: Improves over time with more data

You can provide feedback on alerts to help improve accuracy for your specific use case.

Yes, you can cancel your subscription at any time:

• No Cancellation Fees: Cancel without any penalties
• Access Continues: Use your plan until the end of the billing period
• Free Plan: Automatically downgrade to the free plan
• Data Retention: Data kept according to free plan limits
• Easy Reactivation: Reactivate anytime with full data restoration

Cancel from the Billing Dashboard or contact support.

We offer multiple support channels based on your plan:

• All Plans: Email support and documentation
• Starter+: Priority email support (24-hour response)
• Professional+: Live chat and phone support
• Enterprise: Dedicated customer success manager

Plus comprehensive documentation and troubleshooting guides for all users.